Does 1b9 sell my personal data to other companies?

Absolutely not. 1b9 does not sell, rent, or trade your personal data to any third party for marketing purposes. We only share the necessary information with selected service providers who help us operate the platform — and all of them are bound by strict data confidentiality agreements. Data sharing with authorities only occurs when required by law.

How can I request a copy of my personal data?

You can submit a data access request by contacting the 1b9 customer support team via live chat on the platform or by email at support@1b9.onl. Include your full name and account number in the request. We will process your request and send a copy of your data within 14 business days in a readable format.

What happens to my data after my account is closed?

After your account is closed, certain personal data will be retained for periods required by law — for example, financial transaction data is kept for seven years for tax compliance and AML purposes. Once the mandatory retention period ends, your data will be securely deleted or anonymised. Data not subject to legal retention requirements will be deleted earlier in accordance with our data deletion schedule.

How does 1b9 protect my bank and eWallet details?

Your financial details are stored in encrypted form using robust AES-256 encryption. Your full bank account number is not stored in our systems as plain text — we only retain the information needed to verify the recipient account identity when processing withdrawals. In addition, all communications between the 1b9 platform and payment providers are protected with SSL/TLS encryption to ensure your financial data is not exposed in transit.

Can I stop receiving promotional emails from 1b9?

Yes, you can opt out of promotional emails at any time. Click the "unsubscribe" link at the bottom of any of our marketing emails, or log in to your 1b9 account and update your communication preferences. You may also contact customer support to request the cessation of marketing communications. Please note that emails related to account security, transaction verification, and important notifications cannot be disabled as they are essential to your account's safety.

1b9 Privacy Policy | How We Protect Your Personal Data

01 Introduction

Welcome to the Privacy Policy 1b9. This document explains in detail how we — as the operator of the 1b9 online gaming platform, located at https://1b9.onl — collecting, processing, storing, and protecting your personal information while you use our services.

Privacy is more than words on paper to us. It is a genuine responsibility we take seriously every day. As a platform serving hundreds of thousands of players across Malaysia, we understand that your trust in the safety of your personal data is the cornerstone of our relationship.

By registering or using 1b9's services, you agree to the data collection and processing practices described in this Privacy Policy. This policy should be read together with the Terms and Conditions us.

We comply with Malaysia's Personal Data Protection Act 2010 (PDPA) in all aspects of handling our users' personal data.

02 Personal Data We Collect

We collect various types of information depending on how you interact with the 1b9 platform. Generally, the data we collect falls into three main categories:

Data Category	Example Information	Primary Purpose
Identity Data	Full name, date of birth, IC/passport number	Identity verification (KYC) & AML compliance
Contact Data	Phone number, email address	Account communications & customer support
Financial Data	Bank account number, eWallet details	Deposit & withdrawal processing
Technical Data	IP address, device type, web browser	Account security & fraud detection
Gaming Data	Wagering history, session duration, bonuses used	Responsible gaming & platform analytics
Cookie Data	Site preferences, language settings	Enhanced user experience

We only collect data that is strictly necessary to provide a safe and responsible service. We adhere strictly to this data minimisation principle — if a piece of information is not required for platform operations, we will not request it from you.

In addition to information you provide directly during registration or while using the platform, we also collect data automatically through standard tracking technologies such as cookies, server logs, and analytics pixels. This data helps us understand platform usage patterns so we can continually improve the experience for all users.

03 How We Use Your Data

The personal data we collect is used for specific and lawful purposes. We do not process your data for any other purpose without notifying you first. The following are the primary purposes for data use on the 1b9 platform:

Account management: Creating, verifying, and securely maintaining your account, including required KYC processes.
Transaction processing: Processing all deposits and withdrawals accurately and securely through trusted payment channels.
Fraud prevention: Detecting and preventing fraudulent activity, money laundering, and unauthorised access to your account.
Customer support: Answering enquiries, resolving complaints, and providing the technical assistance you need.
Responsible gaming: Monitoring gaming patterns to identify signs of problem gambling and offering appropriate assistance.
Marketing communications: Sending promotional information and exclusive offers — only if you have given your consent to receive them.
Legal compliance: Fulfilling reporting obligations to the relevant regulatory authorities when required by law.
Platform improvement: Analysing usage data in aggregate form (without identifying individuals) to improve the performance and features of the 1b9 platform.

You may withdraw consent to receive marketing communications at any time through your account settings or by contacting our customer support. Withdrawing consent does not affect any data processing we have already carried out.

04 Data Sharing With Third Parties

1b9 does not sell, rent, or trade your personal information to third parties for marketing purposes. However, there are limited situations where we need to share your data with others, namely:

Payment providers: Banks, eWallets, and selected payment processors to securely handle your deposit and withdrawal transactions.
Technology service providers: Companies that provide the server infrastructure, security software, and analytics tools we use to operate the platform — all bound by strict data confidentiality agreements.
Game providers: Slot game, Live Casino, and fish shooting game developers who provide content on the 1b9 platform — only data necessary to operate the games is shared.
Legal authority: Police, courts, or regulatory bodies when we are required to do so under Malaysian law — we will notify you of such disclosures unless prohibited by a court order.
AML regulatory body: In the context of anti-money laundering compliance, certain reports may need to be submitted to the Financial Intelligence Unit (FIED) of Bank Negara Malaysia.

All third parties who receive personal data from 1b9 users are bound by data processing agreements that require them to protect such information to a standard no lower than our own.

05 Data Security & Encryption

Your data security is not just an add-on feature — it is at the core of how we build and operate the 1b9 platform. We continuously invest in information security technology and best practices to ensure your data is always protected.

256-bit SSL/TLS encryption for all data transmitted between your device and 1b9's servers.
Passwords are stored in hashed form using the bcrypt algorithm, which is irreversible — we ourselves cannot read your password.
Two-factor authentication (2FA) is available and recommended for all accounts to add an extra layer of security.
Round-the-clock security monitoring, 24 hours a day, seven days a week, by our cybersecurity team to detect and respond to threats in real time.
Penetration testing is carried out regularly by independent security firms to identify and patch system vulnerabilities.
Internal access to user data is restricted based on the principle of least privilege — only staff who genuinely need it can access your personal data.
All 1b9 servers are protected by enterprise-grade firewalls and intrusion detection systems (IDS).

While we take all reasonable measures to protect your data, no security system is 100% impenetrable. If you suspect your account has been compromised, contact our customer support immediately.

06 Cookies & Tracking Technologies

The 1b9 platform uses cookies and similar tracking technologies to enhance user experience, ensure account security, and understand how the platform is used. Below are the types of cookies we use:

Essential Cookies: Required for core platform functions such as secure login and session management. These cookies cannot be disabled without affecting platform functionality.
Preference Cookies: Saving your preference settings such as language, time zone, and display preferences for a smoother platform experience.
Analytics Cookies: Collecting aggregated usage statistics without identifying individuals — helping us understand which parts of the platform are most frequently used and which need improvement.
Security Cookies: Used to detect suspicious activity, prevent fraud, and protect your account from unauthorized access.

You can manage or delete cookies through your web browser settings at any time. However, disabling essential cookies may prevent you from using some features of the 1b9 platform properly. For more information on managing cookies in popular browsers such as Chrome, Firefox, and Safari, please refer to the respective browser's help documentation.

07 Your Rights as a User

Under the Malaysia Personal Data Protection Act 2010 (PDPA), you have several important rights regarding the personal data we hold about you. The following is a summary of those rights:

Right of Access

Requesting a copy of all personal data we hold about you in a readable format.

Right to Rectification

Requesting correction of inaccurate, outdated, or incomplete personal data in our records.

Right to Erasure

Requesting the deletion of certain personal data under permitted circumstances — subject to legal retention obligations.

Right to Object

Objecting to the processing of your data for direct marketing purposes at any time without needing to provide a reason.

Right to Data Portability

Receiving your personal data in a structured, machine-readable format for transfer to another platform.

Right to Restrict Processing

Requesting that we restrict the processing of your data in certain situations, such as while a dispute over data accuracy is being resolved.

To exercise any of the above rights, please contact the 1b9 customer support team via live chat within the platform. We will process your request within 14 business days. In complex cases, this period may be extended to up to 30 days with prior notice to you.

08 Data Retention Period

We retain your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by Malaysian law.

Active account data: Retained for as long as your account remains active on the 1b9 platform.
Financial transaction data: Retained for a minimum of seven years from the transaction date to meet tax and AML legal requirements.
KYC Data: Retained for a minimum of five years after the business relationship ends to meet regulatory compliance requirements.
Customer support communication logs: Retained for two years for service quality purposes and reference in the event of a dispute.
Analytics cookie data: Typically expires between 30 days and 12 months depending on the cookie type.

Once the specified retention period has elapsed, your personal data will be securely deleted or anonymised in accordance with our data deletion procedures.

09 Protection of Children's Data

The 1b9 platform is strictly for individuals aged 18 and above only. We do not knowingly collect or process personal data from children under the age of 18.

If you believe a minor has registered an account on our platform, please contact our customer support immediately. The account will be investigated and closed without delay, and all related data will be deleted once confirmed.

Parents and guardians concerned about their children's use of online gaming platforms can use commercially available parental control software to block access to online gambling websites.

10 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. When significant changes are made, we will notify you via a prominent notice within the platform or through your registered email.

The "Updated" date displayed at the top of this page indicates when the latest version of this Privacy Policy takes effect. We encourage you to review this page periodically to stay informed about how we protect your information.

Continued use of the 1b9 platform after any Privacy Policy changes are published indicates your acceptance of those changes. If you do not agree with the updated policy, please discontinue use of the platform and contact us to close your account.

11 Contact Us Regarding Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, our team is ready to assist you:

Via live chat available 24/7 within the 1b9 platform — the fastest way to get a response.
Via our official email at [email protected] — we will reply within one business day.
Via the FAQ us for instant answers to frequently asked questions.

We take every privacy complaint seriously and are committed to resolving any issues within a reasonable timeframe. If you are not satisfied with our response, you have the right to file a complaint with the Department of Personal Data Protection under the Ministry of Communications Malaysia.

Privacy Policy & Data Protection 1b9

Our Commitment to Your Privacy

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